Payment Policy
Effective Date: January 7, 2025
At Wild Suri, we aim to provide a secure, convenient, and seamless payment experience for our customers. This Payment Policy outlines the accepted payment methods, terms, and conditions for processing payments on our website. By making a purchase on www.wildsuri.com, you agree to adhere to this policy.
1. Accepted Payment Methods
We accept the following payment methods for your convenience:
- Credit and Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
- PayPal: You can pay via your PayPal account for added security and convenience.
- Apple Pay / Google Pay: We also support Apple Pay and Google Pay for quick and easy transactions.
All payments are processed securely through an encrypted payment gateway to protect your personal and financial information.
2. Payment Authorization
- Authorization: When you place an order, the payment will be authorized, but it may not be fully charged until the order is processed and shipped. Your payment will be fully processed only once the items are dispatched.
- Authorization Hold: A temporary authorization hold may appear on your account when you place your order. This hold will be released if the transaction is not completed successfully, or if your order is canceled or delayed.
3. Billing Information
- Accuracy: It is your responsibility to provide accurate billing information when placing an order. Ensure that the billing address matches the address associated with your payment method to avoid delays or issues with your order.
- Payment Verification: We may contact you for additional verification if there is an issue with the payment information provided. In such cases, we will require you to verify your payment details before proceeding with the order.
4. Order Processing and Payment Confirmation
- Once your payment is successfully processed, you will receive an order confirmation email with details of your purchase.
- If there is an issue with the payment (e.g., insufficient funds or payment method declined), we will notify you, and your order may not be processed until the issue is resolved.
5. Taxes and Fees
- Sales Tax: Sales tax will be applied to your order in accordance with applicable state and local tax laws. The tax amount will be calculated and displayed at checkout before you complete your purchase.
- Other Fees: Any additional fees, such as shipping charges or customs duties for international orders, will also be clearly displayed at checkout.
6. Security and Fraud Prevention
- Payment Security: We prioritize your security by using secure encryption technology to protect your payment details. Your payment information is never stored in our system after the transaction is complete.
- Fraud Prevention: To prevent fraud, we reserve the right to cancel or refuse orders if there are signs of suspicious or fraudulent activity. If necessary, we may request additional verification or information before processing your order.
7. Cancellations and Modifications
- Order Modifications: Once an order is placed, it may not be possible to modify or change payment details. However, if you need to cancel or modify your order, please contact our customer service team as soon as possible.
- Refunds: In the event that a refund is required, it will be processed according to our Refund and Returns Policy. Refunds will be issued to the same payment method used for the original transaction.
8. International Payments
For international orders, please note that your payment method may be subject to currency conversion fees or additional processing fees by your bank or payment provider. Wild Suri is not responsible for these charges.
9. Customer Support
If you have any questions or need assistance regarding payments, please contact our customer service team:
Wild Suri
Email: info@wildsuri.com
Phone: 315-258-2066
Website: www.wildsuri.com
Thank you for choosing Wild Suri. We are committed to providing a secure and convenient shopping experience for you!