Sales Policy

Effective Date: January 7, 2025

At Wild Suri, we strive to provide our customers with high-quality baby products and exceptional service. Our sales policy ensures a smooth and transparent shopping experience for all customers. Please read the following terms carefully before making a purchase.

1. General Sales Terms

  • Product Availability: All products listed on our website are subject to availability. We make every effort to keep product information up-to-date, but availability may change based on demand or inventory levels.
  • Pricing: All prices are listed in U.S. Dollars (USD) and are subject to change without prior notice. Taxes, shipping fees, and other charges may apply depending on your location.
  • Order Acceptance: Once your order is placed, it is considered an offer to purchase the items in your cart. We reserve the right to accept or reject any order for any reason. If we are unable to fulfill your order, we will inform you as soon as possible and issue a refund if payment has been processed.

2. Order Confirmation

After placing an order, you will receive an order confirmation email with your order details. This email serves as proof that we have received your order. However, it does not constitute an acceptance of your order. Acceptance of your order occurs only when your order has been processed and shipped.

3. Payment

  • Accepted Payment Methods: We accept payments via major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure online payment methods.
  • Payment Authorization: Payment for your order will be processed at the time of checkout. We reserve the right to cancel or modify any order if payment cannot be successfully processed.
  • Security: We use industry-standard encryption to protect your payment details. All payment information is processed securely through trusted payment gateways.

4. Shipping

  • Shipping Charges: Shipping costs are calculated based on the size, weight, and destination of your order. You will be notified of the shipping costs before completing your purchase.
  • Delivery Times: Delivery times vary depending on your location and the shipping method chosen. Typically, orders are processed and shipped within 1-3 business days.
  • Shipping Delays: While we aim to deliver orders promptly, shipping delays may occur due to factors such as weather, customs processing, or carrier issues. We are not responsible for any delays caused by external factors.

5. Sales Tax

Sales tax will be applied to orders in accordance with state and local tax laws. The applicable sales tax will be calculated during checkout based on your shipping address.

6. Promotions and Discounts

  • Promotional Offers: From time to time, we may offer promotional discounts, special deals, or seasonal sales. These offers may have specific terms and conditions that must be met to be eligible.
  • Discount Codes: If you have a valid discount code, it must be applied during checkout. Discount codes cannot be applied to orders that have already been placed.
  • Limitations: Promotional offers cannot be combined with other offers unless explicitly stated.

7. Refunds and Returns

  • Return Policy: Our Refund and Returns Policy outlines the conditions under which items can be returned for a refund. Please review the policy for more details on eligibility, processes, and timeframes.
  • Refunds: Refunds will be processed according to the Refund and Returns Policy. Please note that shipping fees are non-refundable unless the return is due to an error on our part.

8. Product Warranty

Most products sold on Wild Suri come with a manufacturer warranty, which may vary by product type. Please check the product page for specific warranty details. If you receive a defective or damaged item, please contact us immediately, and we will assist you with a replacement or refund according to our return policy.

9. Cancellations

Orders can be canceled within 24 hours of purchase. If you wish to cancel your order, please contact us immediately at info@wildsuri.com or call 315-258-2066. Once your order has been processed or shipped, it cannot be canceled, but you can initiate a return according to our return policy.

10. Limitation of Liability

While we make every effort to ensure that product information is accurate, we do not guarantee that all content, including product descriptions, images, or prices, is error-free. In the event of a mistake, we reserve the right to cancel or correct any orders affected by such errors.

11. Customer Support

If you have any questions regarding our sales policy or need assistance with your order, please contact our customer support team:

Wild Suri
Email: info@wildsuri.com
Phone: 315-258-2066
Website: www.wildsuri.com

Thank you for choosing Wild Suri. We appreciate your trust and look forward to providing you with the best baby products available.