Sales Policy – WILDSURI

Effective Date: June 25, 2025
Website: https://wildsuri.com
Business Name: WILDSURI – Specializing in Luxury Lipsticks
Contact Email: contact@wildsuri.com

At WILDSURI, we are committed to delivering a seamless, professional, and ethical shopping experience for our valued customers. This Sales Policy outlines the terms and conditions governing the sale of our products through our official website. It ensures transparency, sets clear expectations, and helps foster a trustworthy relationship between WILDSURI and our customers.

By placing an order on https://wildsuri.com, you agree to comply with the terms outlined below. Please review this page carefully before making a purchase.

1. Scope of Sales Policy

This Sales Policy applies to all purchases of products offered on our website, including but not limited to:

  • Lipsticks

  • Bundles and collections

  • Promotional items and gifts with purchase

  • Pre-orders and limited editions

  • Gift cards (if available)

This policy does not apply to purchases made through third-party retailers or marketplaces. Please refer to their respective sales policies for terms and support.

2. Order Placement and Acceptance

2.1 Order Confirmation

When you place an order on our website, you will receive an email confirming that we have received your order. This does not constitute final acceptance of your order.

Final acceptance occurs once:

  • The payment has been successfully processed

  • The order has been reviewed for availability

  • The items have been packed and dispatched

WILDSURI reserves the right to cancel or refuse any order for reasons including, but not limited to:

  • Product unavailability

  • Payment authorization failure

  • Suspected fraud or abuse

  • Pricing errors

  • Shipping restrictions

You will be notified promptly if your order is canceled and refunded in full where applicable.

3. Pricing and Currency

3.1 Pricing Accuracy

All prices listed on https://wildsuri.com are shown in British Pounds (GBP) by default and are inclusive of applicable Value-Added Tax (VAT) for UK customers. International users may see prices in their local currency for display purposes, but payment will be processed in GBP.

We strive for accurate product pricing; however, in the event of a pricing error, WILDSURI reserves the right to cancel or adjust orders affected by the error.

3.2 Promotions and Discounts

Occasionally, WILDSURI offers promotional pricing, bundles, or discount codes. These offers are:

  • Valid for a limited time

  • Not applicable to previous purchases

  • Not combinable with other offers unless specified

Misuse of discount codes (e.g., stacking, unauthorized distribution) may result in order cancellation or account suspension.

4. Payment Terms

Please refer to our Payment Policy for accepted payment methods and billing terms. All orders must be paid in full at the time of purchase. WILDSURI does not offer credit or post-paid accounts at this time.

Orders not paid in full will not be processed or fulfilled.

5. Shipping and Delivery

Please refer to our separate Shipping Policy for full details.

Key highlights include:

  • Orders are typically processed within 1–2 business days.

  • Delivery times vary depending on the destination.

  • We are not liable for delays caused by courier services, customs, or force majeure events.

The risk of loss passes to the customer once the package is handed to the courier. WILDSURI is not responsible for lost or stolen items after confirmed delivery.

6. Product Availability

WILDSURI makes every effort to ensure product availability is accurately reflected online. However, due to high demand or limited-edition releases, some items may become unavailable without prior notice.

In such cases:

  • You will be notified via email

  • You may choose an alternative product

  • A full refund will be issued if no substitution is accepted

We do not guarantee product restocks unless explicitly mentioned on the product page.

7. Pre-Orders

For special edition or upcoming products, WILDSURI may offer pre-orders.

When placing a pre-order:

  • You will be charged at the time of purchase

  • The estimated shipping date will be displayed on the product page

  • Delays may occur due to production or logistics issues

You may cancel a pre-order for a full refund up to 5 days before the expected ship date.

8. Product Descriptions and Representations

We take great care to provide accurate, up-to-date descriptions, images, and usage information. However:

  • Color representation may vary slightly due to lighting, monitor settings, and photography.

  • Ingredients and formula details are listed transparently on product pages.

  • We do not guarantee specific results, as effectiveness can vary based on individual skin chemistry.

Customers are encouraged to read all available information and reach out with any product-specific questions before purchase.

9. Returns and Refunds

Please refer to our detailed Refund & Returns Policy.

In summary:

  • Returns are accepted for damaged, defective, or incorrect items.

  • Return requests must be initiated within 14 days of delivery.

  • For hygiene reasons, used or opened lipsticks cannot be returned unless defective.

  • Refunds are processed to the original payment method only.

Customers are responsible for return shipping unless the return is due to WILDSURI’s error.

10. Gift Cards and Promotions

If you purchase or receive a gift card, please note:

  • Gift cards are non-refundable and non-transferable

  • They cannot be exchanged for cash

  • Lost or stolen cards will not be replaced without proof of purchase

Promotional credits or bonus gift cards from offers are valid only for the duration stated and are subject to cancellation if the original qualifying purchase is returned.

11. Intellectual Property Rights

All content on https://wildsuri.com—including product names, packaging designs, images, logos, and text—is the intellectual property of WILDSURI and protected by applicable copyright, trademark, and trade dress laws.

Unauthorized use, reproduction, or resale of WILDSURI products, brand assets, or packaging is strictly prohibited and may result in legal action.

12. Limitation of Liability

To the maximum extent permitted by law, WILDSURI shall not be liable for:

  • Indirect, incidental, or consequential damages

  • Loss of profits, data, or goodwill

  • Customer misuse of products

  • Delays or failures caused by third-party services or events beyond our control

Your use of our products is at your sole discretion and risk. Please discontinue use if irritation or adverse effects occur.

13. Customer Responsibilities

By placing an order on our website, you affirm that:

  • You are of legal purchasing age in your jurisdiction

  • All information provided is accurate and complete

  • You have read and understood the applicable policies

  • You will not use our products for unlawful or prohibited purposes

Abuse of our services (e.g., repeated return abuse, chargeback fraud) may result in order cancellation or permanent account suspension.

14. Policy Updates

WILDSURI reserves the right to update this Sales Policy at any time to reflect changes in business operations, legal requirements, or customer service improvements.

Changes will be posted to this page with a revised “Effective Date.” We encourage customers to review our sales terms periodically.

15. Contact Information

If you have any questions or concerns regarding this Sales Policy or your purchase, please contact us:

WILDSURI – Customer Experience Team
Address: 84 Boat Ln, Nottingham, United Kingdom
Email: contact@wildsuri.com
Phone: +44 47 8160 3747
Website: https://wildsuri.com
Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)

Thank you for choosing WILDSURI.
We are proud to offer premium lipsticks designed to enhance your confidence—and a sales experience grounded in clarity, fairness, and integrity.