Payment Policy – WILDSURI

Effective Date: June 25, 2025
Website: https://wildsuri.com

Welcome to WILDSURI, your destination for premium, ethically crafted luxury lipsticks. To ensure a smooth and transparent shopping experience, this Payment Policy outlines the terms and conditions related to payment methods, billing processes, currency acceptance, transaction security, refunds related to payment failures, and more.

By purchasing products from our website, you agree to the payment terms set forth in this policy. We strongly recommend reviewing this page before making a purchase.

1. Accepted Payment Methods

At WILDSURI, we offer multiple secure payment options to ensure your shopping experience is convenient and flexible. We currently accept the following methods of payment:

1.1 Credit & Debit Cards

  • Visa

  • MasterCard

  • American Express

  • Discover

  • Maestro

  • UnionPay

Payments made via credit or debit cards are securely processed through PCI-DSS-compliant payment gateways to ensure data safety.

1.2 Digital Wallets

  • Apple Pay

  • Google Pay

  • PayPal

These methods offer fast checkout with encrypted information, ensuring your card details are never shared with third parties.

1.3 Bank Transfers (UK only)

We accept direct bank transfers for orders placed within the United Kingdom. Bank transfer details will be provided at checkout. Please note that your order will not be processed until the payment has been received in full.

1.4 Buy Now, Pay Later (Coming Soon)

We are currently working to integrate third-party “Buy Now, Pay Later” (BNPL) options such as Klarna and Afterpay to offer even more flexibility.

2. Currency and Pricing

All transactions on https://wildsuri.com are processed in British Pounds Sterling (GBP) by default. For international users, prices may be shown in your local currency for convenience, but the final payment will be converted to GBP at your bank’s or provider’s exchange rate.

Please note: Currency exchange fees may apply depending on your card issuer or payment service provider. WILDSURI is not responsible for any additional charges incurred through foreign exchange conversions or international banking fees.

3. Billing and Payment Authorization

When you place an order, you authorize WILDSURI to charge the payment method you selected for the total amount displayed at checkout, including shipping fees and applicable taxes (e.g., VAT for UK customers or import duties for international customers).

3.1 Pre-authorization

For certain payment methods, a temporary pre-authorization may appear on your account before the payment is finalized. This helps verify the validity of your card and funds.

3.2 Payment Confirmation

Once your payment is successful, you will receive:

  • A payment confirmation email

  • An electronic receipt

  • Order tracking information (if applicable)

If you do not receive confirmation within 24 hours, please contact us at contact@wildsuri.com.

4. Payment Security

At WILDSURI, your financial security is a top priority. We use industry-leading SSL encryption, 3D Secure authentication, and tokenized payment processing to protect your personal and payment information.

Our payment processors are fully PCI DSS (Payment Card Industry Data Security Standard) compliant, ensuring that your sensitive data is handled with the highest level of security.

WILDSURI will never store your complete card details. For recurring customers, card tokens may be stored securely by our payment provider for future transactions with your consent.

5. Failed or Declined Transactions

If your payment is declined, please consider the following:

  • Check that your card details are entered correctly (CVV, expiry date, name, billing address)

  • Ensure sufficient funds are available

  • Contact your bank to authorize the transaction

  • Try a different payment method

5.1 Automatic Cancellations

Orders with failed or pending payments for more than 48 hours may be automatically cancelled. WILDSURI reserves the right to cancel any transaction that appears suspicious or violates our Terms & Conditions.

6. Fraud Prevention & Verification

To protect our customers and business from fraudulent activity, WILDSURI may require additional verification for certain transactions, including:

  • Large or high-value orders

  • Mismatched billing and shipping addresses

  • Orders flagged by our fraud detection systems

You may be asked to provide a government-issued photo ID and/or proof of address before we proceed with shipping. These measures are in place to safeguard both parties and prevent unauthorized purchases.

WILDSURI reserves the right to refuse or cancel any order we suspect to be fraudulent or in violation of our store policies.

7. Refunds Related to Payment Issues

If you were charged more than once due to a technical error or duplicate submission, please contact us immediately at contact@wildsuri.com. We will review the case and process a refund for any unintentional duplicate charges within 5–7 business days.

Please note that WILDSURI does not issue refunds in the following cases:

  • If the customer inputs incorrect billing or payment details and the transaction fails

  • If the customer fails to respond to fraud verification emails and the order is cancelled

  • Bank delays or payment gateway rejections outside our control

For refunds related to product returns, please refer to our Return & Refund Policy.

8. Invoicing and Taxation

Each order includes a digital invoice/receipt issued at checkout and via email. UK-based customers are charged VAT (Value Added Tax) where applicable. For international customers, local duties or import taxes may apply based on the shipping destination.

WILDSURI is not responsible for any customs duties, import taxes, or additional fees imposed by your local authorities.

9. Subscription or Recurring Payments (If Applicable)

If you choose to subscribe to a product (e.g., lipstick refills, upcoming seasonal boxes), the selected payment method will be billed automatically at the frequency indicated at checkout.

You will receive a notification 3–5 days before each billing cycle, and you can manage or cancel your subscription anytime via your WILDSURI account dashboard.

10. Contacting Us About Payment Issues

If you have questions or concerns related to billing or payment, our Customer Experience Team is here to help.

Payment Support Contact:
Email: contact@wildsuri.com
Phone: +44 47 8160 3747
Support Hours: Monday to Friday, 9 AM – 5 PM (GMT)

11. Updates to This Payment Policy

This Payment Policy is subject to change at any time, with or without notice, to reflect updates in payment options, regulatory requirements, or internal security improvements.

The latest version will always be available on this page. Continued use of our website after updates constitutes your agreement to the revised terms.

Thank you for choosing WILDSURI.
Your trust means everything to us, and we’re committed to delivering not only beautiful lipsticks—but also a secure and seamless shopping experience.