Shipping Policy – WILDSURI

Effective Date: June 25, 2025
Business Name: WILDSURI – Specializing in Luxury Lipsticks
Website: https://wildsuri.com
Contact Email: contact@wildsuri.com
Phone Number: +44 47 8160 3747

At WILDSURI, we are committed to providing our customers with a reliable, efficient, and transparent shipping experience. Whether you are in the United Kingdom or across the globe, we want your luxury lipstick order to arrive safely, promptly, and in pristine condition. This Shipping Policy outlines all the essential information you need about our delivery procedures, costs, timeframes, and more.

By placing an order on https://wildsuri.com, you agree to the terms and conditions set forth in this policy.

1. Order Processing Time

All orders placed through our website are processed Monday to Friday, excluding public holidays.

  • Standard Processing Time: 1–2 business days

  • Peak Periods: During high-demand times (e.g., holidays, product launches), processing may take up to 3–4 business days

Once your order is processed, it will be dispatched, and you will receive a shipping confirmation email with your tracking number.

Please ensure your shipping details are accurate. WILDSURI is not responsible for delays or delivery failures caused by incorrect or incomplete addresses.

2. Shipping Methods and Delivery Times

We offer multiple shipping options based on destination and delivery urgency. Below is a breakdown of our most common delivery timelines.

2.1 Domestic Shipping (United Kingdom)

  • Standard Shipping (Royal Mail Tracked 48): 2–3 business days

  • Express Shipping (Royal Mail Tracked 24): 1–2 business days

  • Next-Day Delivery (DHL or Royal Mail Special Delivery): 1 business day (order before 12 PM GMT)

Orders over £60 qualify for free standard shipping within the UK.

2.2 International Shipping

We deliver worldwide to most major countries. International shipping times vary based on location and courier service.

  • Standard International Shipping: 7–15 business days

  • Express International Shipping: 3–7 business days

Estimated delivery times are based on carrier performance and do not include potential customs processing delays.

3. Shipping Costs

Shipping charges are calculated at checkout based on:

  • Destination country

  • Shipping method selected

  • Weight and size of the package

  • Any promotional discounts or offers

You will see the final shipping cost clearly listed before completing your purchase.

3.1 Free Shipping Eligibility

  • UK: Free standard shipping on orders over £60

  • Europe & North America: Free standard shipping on orders over £100

  • Rest of the World: Free standard shipping on orders over £150

4. Order Tracking

Once your order ships, you will receive an email with tracking information. You can use the link provided to monitor the status of your shipment in real time.

If your tracking number does not update after 48 hours, or you believe your package is delayed or lost, please contact our support team at contact@wildsuri.com.

Please note: Some international destinations may have limited tracking functionality depending on local carriers.

5. Customs, Duties, and Taxes

5.1 Domestic Orders (UK)

All applicable VAT is included in the price shown at checkout. There are no additional taxes or duties for domestic customers.

5.2 International Orders

WILDSURI is not responsible for any customs duties, taxes, or import fees that may be charged by your country’s customs office.

Customers are responsible for:

  • Paying any applicable customs duties upon delivery

  • Understanding their local import regulations

  • Accepting delays caused by customs inspections

Refusal to pay customs duties may result in the package being returned, abandoned, or destroyed. In such cases, no refund will be issued.

6. Shipping Restrictions

WILDSURI complies with international shipping laws and carrier restrictions. We are unable to ship to the following:

  • P.O. Boxes in certain countries (please use a physical address)

  • Countries under trade sanctions or embargoes

  • Locations deemed high risk for fraud or package loss

If your destination is not listed at checkout, please email us to confirm availability.

7. Damaged or Lost Shipments

We take great care in packing and handling your order. However, if you experience a delivery issue, please follow the steps below.

7.1 Damaged Items

If your package arrives damaged:

  • Take clear photos of the package and contents

  • Notify us within 48 hours of delivery

  • Email: contact@wildsuri.com with your order number and photos

We will investigate and offer a resolution, which may include a replacement or refund, depending on stock availability.

7.2 Lost or Stolen Packages

If your package is marked as “delivered” but you have not received it:

  • Double-check with household members, neighbors, or reception

  • Contact your local carrier for proof of delivery

  • Notify us within 7 days of the delivery date

We will assist you in filing a claim with the courier and provide support to resolve the issue. However, WILDSURI is not liable for packages lost due to incorrect addresses or theft after confirmed delivery.

8. Pre-Orders and Backorders

8.1 Pre-Orders

For limited-edition items or new launches, we may offer pre-orders. Shipping estimates will be listed on the product page.

  • You will be charged at checkout

  • Your entire order will be held until the pre-order item is available

  • You will receive shipping confirmation once dispatched

8.2 Backorders

If an item goes out of stock after your order is placed, we will notify you immediately with the following options:

  • Wait for restock (with estimated date)

  • Swap for a different product

  • Receive a full refund

9. Address Changes and Delivery Corrections

To avoid shipping delays, please ensure that your shipping address is correct at checkout.

If you need to update your address after placing an order:

  • Email us within 12 hours of placing your order

  • Address changes cannot be guaranteed once the order has shipped

  • WILDSURI is not responsible for orders sent to incorrect or outdated addresses

10. Delivery Delays

While we aim to meet all estimated delivery windows, delays may occasionally occur due to:

  • Weather conditions

  • Holidays or peak season volumes

  • Carrier or logistics disruptions

  • Customs inspections (for international orders)

In the event of a delay, we will do our best to inform you and provide updated tracking information. Please allow additional time during promotional events or public holidays.

11. Multiple Shipments

If your order includes multiple items, we may split your shipment based on availability or warehouse location. You will be notified and provided with separate tracking numbers.

No additional shipping fees will be charged for split deliveries.

12. Contact Us

For questions about your shipment or if you require assistance, please contact our team:

WILDSURI – Customer Experience Team
Address: 84 Boat Ln, Nottingham, United Kingdom
Email: contact@wildsuri.com
Phone: +44 47 8160 3747
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)

13. Policy Updates

This Shipping Policy is subject to revision to reflect changes in our shipping partners, pricing, or legal regulations. Updates will be posted on this page, with the effective date clearly stated.

The most current version of this policy is effective as of June 25, 2025.

Thank you for choosing WILDSURI.
We are honored to be part of your beauty journey and committed to delivering your lipsticks with care, speed, and reliability—no matter where in the world you are.